Next step
The front door is still human.
Support answers product questions, not legal or eligibility questions.
QuestionsShort answers.
Short answers.
No circling
around it.
The questions we hear every day. If yours is not here, message us.
Service
Service
Are you attorneys?+
No. We are bilingual self-service clerical software. We do not give legal advice, evaluate eligibility, or decide whether you need an attorney.
What do you actually do?+
We ask one question at a time, save your answers, and prepare an unsigned PDF. You review every detail, print, sign, and mail it.
Can you promise approval?+
No. USCIS decides. We prepare carefully; we do not promise outcomes.
Payments
Payments
When do I pay?+
You fill and confirm your answers first, then pay at the end before generating and downloading the PDF.
Are USCIS fees included?+
No. USCIS fees are separate and paid directly to the government in your name.
What payment methods do you accept?+
Credit or debit card, processed securely.
Security
Security
Do you protect my data?+
Yes. Sensitive fields are encrypted and access is limited to authorized staff.
Do you sell my information?+
No. We do not sell or rent your information.
Who can see my form?+
Access is limited to authorized staff for support, security, or operations. We do not review answers to give a legal opinion; you approve every detail.
Problems
Problems
What if I made a mistake?+
Correct your answers and regenerate before mailing. After mailing, PasoLibre cannot advise how to legally correct a filing.
What if USCIS asks for more evidence?+
PasoLibre does not interpret or prepare RFE responses. Read the full notice, protect the deadline, and consider consulting a licensed attorney or accredited representative.
Do you offer refunds?+
You may request a full refund of the PasoLibre fee within 14 days. After that, we correct technical errors and refund if we cannot generate a technically correct PDF. USCIS fees go to the government.
Missing your question?
Message us.
You are not bothering us.
There are no silly questions in immigration.